Customer Service & Support
Warranty
All of our load scales come with a 3-year warranty for product failures due to material or manufacturing defects.
This warranty does not apply to product problems resulting from: (1) improper application, installation, incorrect wiring or operation outside of the approved specifications of the product, (2) accidents, faulty suspension parts or power surges, (3) inadequate maintenance or preparation by the buyer or user, (4) abuse, misuse or unauthorized modification, (5) natural disasters, etc.
Right Weigh, Inc. does not assume responsibility of liability for any loss or damages resulting from the use of our products.
In no event will Right Weigh, Inc. be liable for direct, indirect, special, incidental or consequential damages (including loss of profits or loss of time) resulting from the performance of a Right Weigh, Inc. product. In all cases, Right Weigh, Inc. liability will be limited to the original cost of the product in question. Right Weigh, Inc. reserves the right to make improvements in design, construction, and appearance of products without notice. Right Weigh, Inc. may at its sole discretion discontinue support, warranty, or repair of products which it deems are obsolete or for which repair parts are no longer available. No employee or agent of Right Weigh, Inc. has the authority to modify the terms of this warranty in any manner whatsoever without the express written permission of Right Weigh, Inc.
Repairs
Right Weigh, Inc. will evaluate returned products at no charge. If Right Weigh, Inc. determines that the returned product is under warranty it will repair the product or warranted parts thereof at no charge, or if unrepairable, replace it with the same or functionally equivalent product as soon as possible. Products or parts thereof not covered by warranty will be repaired or replaced at customer expense upon authorization by the customer. Right Weigh, Inc. will return the repaired product at customer expense via a shipping method (carrier to be at sole discretion of Right Weigh, Inc.) equal to or faster than the method used by the customer.
